Dispatcher (Operations Dispatch Center)
しれいいん（うんてんしれいじょ）
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Transportation Operations Clerks
Summary
A profession responsible for creating vehicle timetables, monitoring operation status, making adjustments in case of abnormalities, and communicating with relevant parties at the operations dispatch center.
Description
Dispatchers (Operations Dispatch Center) use diagrams and operation management systems to create and revise daily operation plans, and monitor the operation status of trains and buses in real time. In the event of abnormalities such as delays or accidents, they collaborate with relevant departments and on-site personnel to organize alternative timetables and provide information to passengers, maintaining the safety and stability of transportation. They also handle detailed adjustment tasks for special operations such as new timetable introductions and seasonal transportation.
Future Outlook
As transportation infrastructure becomes more advanced and autonomous driving technology progresses, operation management tasks will become more systematized and automated, while the importance of human monitoring and judgment tasks will also increase.
Personality Traits
Able to make quick situational judgments / Calm and composed / Has concentration under pressure / Strong sense of responsibility
Work Style
Career Path
Train Dispatch Assistant → Dispatcher → Chief Dispatcher → Operations Manager → Operations Management Department Manager
Required Skills
Emergency Response / Operations Management System Operation / Radio Communication Operation / Timetable Creation
Recommended Skills
Excel (Basic) / Multilingual Capabilities / Railway Regulations Knowledge / Transportation Engineering
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because rapid response to changing situations during abnormalities is necessary |
| Analytical & Logical Thinking | Because it requires comprehensive analysis of multiple train operation information to formulate optimal plans |
| Attention to Detail & Accuracy | Because even a slight mistake could lead to a major accident |
| Communication Skills | Because dispatching and communication tasks are frequent, and accurate communication is essential |
| Planning & Organization | Because advanced planning skills are required for timetable creation and operation adjustments |
| Problem Solving | Because quick decision-making is required for troubleshooting during accidents or delays |
| Stress Tolerance | Because exposed to significant pressure from long-term monitoring and emergency responses |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Physical Stamina & Endurance | Because mainly seated work with low physical demands |
Aliases
- Operations Dispatcher
Related Jobs
- Bus Operations Manager
- Operations Manager
- Train Dispatcher