Manager (Ryokan, Hotel)
しはいにん（りょかん、ほてる）
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Managers
Summary
Oversees all operations of accommodation facilities, responsible for improving service quality, revenue management, and staff management.
Description
The Manager (Ryokan, Hotel) serves as the head of operations for the entire accommodation facility, overseeing revenue management, budget planning and performance analysis, cost control, staff recruitment, training, and shift management. Handles customer interactions and complaint resolution, maintaining and enhancing service quality based on a spirit of hospitality. Additionally, aims to maximize revenue through marketing and revenue management, while enhancing the facility's appeal and promoting collaboration with external partners.
Future Outlook
With the recovery of inbound demand and the increase in luxury accommodation facilities, demand for managers capable of providing high-quality services will grow. Amid advancing digitalization and outsourcing, multi-skilled talent will be in demand.
Personality Traits
Can Respond Flexibly / Has Hospitality / Has Leadership / Strong Sense of Responsibility
Work Style
Business Trips / Long Hours / Night Duty / Shift Work / Weekends and Holidays
Career Path
Front Desk Staff → Front Manager → Assistant Manager (Assistant Manager) → Manager → Area Manager → Hotel General Manager
Required Skills
Accommodation Reservation System Operation / Basic PC Operation / Budget Analysis / Complaint Handling / Sales Management / Shift Management / Staff Training Management
Recommended Skills
Communication Skills (Foreign Languages) / Digital Marketing / Hospitality Management / Revenue Management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to flexibly respond to sudden situations and diverse demands. |
| Analytical & Logical Thinking | Numerical and trend analysis is essential for revenue and cost management. |
| Attention to Detail & Accuracy | To maintain service quality with attention to every detail. |
| Communication Skills | Coordination and negotiation with diverse staff and customers are necessary. |
| Initiative & Leadership | Need to take proactive action for operational improvements and new service introductions. |
| Planning & Organization | Ability to plan and coordinate events and shifts is required. |
| Problem Solving | Quick resolution is required for troubleshooting and complaint handling. |
| Stress Tolerance | Need to endure high-stress environments such as long hours and complaint handling. |
Related Qualifications
- Hospitality Management Certification
- Hotel Business Practice Certification
- Ryokan Operations Manager
Aliases
- Accommodation Manager
- General Manager
- Hotel Manager
- Ryokan Manager
Related Jobs
- Accommodation Director
- Area Manager
- Concierge
- Front Manager
- General Manager