Internal Helpdesk
しゃないヘルプデスク
Industry & Occupation
Classification
Summary
Job involving handling inquiries and troubleshooting for IT equipment and systems from internal company users.
Description
Internal helpdesk staff handle IT-related inquiries and trouble reports from company employees, performing initial diagnosis and resolution, and escalating to network or server management teams as necessary. Specific tasks include setting up PCs and peripherals, account management, software installation and updates, password resets, maintaining knowledge bases and manuals, and conducting user training. Quick and accurate support, along with smooth communication, are required.
Future Outlook
Demand for internal IT support remains stable due to the spread of remote work and cloud services. Automation and AI chatbots are advancing, increasing the need for both technical and communication skills.
Personality Traits
Customer-oriented / Kind / Patient / Problem-solving oriented
Work Style
Flex time (depending on company) / Office Work / Remote Support / Shift
Career Path
Helpdesk Staff → System Administrator → Infrastructure Engineer → IT Service Manager
Required Skills
Active Directory Management / Basic OS Operations / Network Basics / Office Software / Ticket Management Tools
Recommended Skills
Basic Shell Scripting / Cloud Office Software / English Document Reading / Remote Desktop Tools
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to flexibly handle diverse inquiries and environmental changes. |
| Attention to Detail & Accuracy | Minor configuration errors can lead to issues. |
| Communication Skills | Smooth communication with users is essential. |
| Problem Solving | Ability to identify trouble causes and derive solutions is necessary. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Routine responses are the main focus, so creativity is not particularly needed. |
| Numerical & Quantitative Analysis | Complex mathematical analysis is minimal. |
| Physical Stamina & Endurance | Mainly desk work with low physical demands. |
Related Qualifications
- CompTIA A+
- Fundamental Information Technology Engineer Examination
- IT Passport Exam
Aliases
- Internal Helpdesk Staff
- Internal IT Support
Related Jobs
- Network Engineer
- System Administrator
- Technical Support