Service office clerk
さーびすがかりじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Sales and Marketing Clerical Occupations
- Minor : Other Sales and Marketing Clerical Occupations
Summary
Service office clerks primarily handle customer service centered on phone and email responses, reception, data entry, document organization, and other clerical tasks.
Description
Service office clerks mainly handle inquiries from customers and business partners via phone or email, visitor reception, creation and organization of various documents, data entry, and other clerical duties. As the face of the company or store, they are required to engage in smooth communication and accurate clerical processing. Business document creation, information management, and collaboration with other departments are also part of the job, contributing to improved customer satisfaction.
Future Outlook
While customer service and clerical processing are advancing in automation and AI, the demand for human resources is expected to be maintained to some extent due to the need for nuanced interpersonal skills.
Personality Traits
Attentive / Cheerful personality / Polite and courteous / Strong sense of responsibility
Work Style
Contract employee / Dispatched employee / Flex-time work / Full-time employee / Part-time/casual
Career Path
Service office clerk → Sales clerk → Department assistant → General affairs clerk → Clerical supervisor/leader
Required Skills
Business manners / Communication skills (email/chat) / Data entry / Office software / Phone handling / Schedule management
Recommended Skills
Business document certification / Communication skills training / Office software / Secretary certification / Time management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Accuracy is required in document creation and data entry. |
| Communication Skills | Because smooth interactions with customers and within the company are essential. |
| Collaboration & Teamwork | Coordination with other departments and customers is necessary, making teamwork important. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Daily tasks involve mostly routine responses, with limited opportunities to demonstrate creativity. |
| Physical Stamina & Endurance | Mainly desk-based work with low physical demands. |
Related Qualifications
- Business document certification
- MOS（Microsoft Office Specialist）
- Secretary certification
Related Jobs
- Call center operator
- Customer support clerk
- Reception clerk
- Sales clerk