Service Intermediary
サービスとりつぎにん
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales-Related Occupations
- Minor : Other Sales-Related Occupations
Summary
A profession that acts as an intermediary between customers and service providers, introducing, coordinating, and arranging the most suitable services.
Description
Service intermediaries are specialists who conduct detailed interviews to understand customer needs, select the optimal service providers, and introduce and coordinate them. They handle a wide range of responsibilities, including negotiating contract terms, preparing estimates, managing schedules, and providing follow-up after service delivery. They must maintain smooth communication with both customers and providers, working to prevent issues proactively and resolve problems when they arise. Proficiency in using digital platforms for arrangements and the ability to coordinate multiple vendors are also essential.
Future Outlook
With the diversification of customer needs and the proliferation of digital platforms, demand for service intermediation is on the rise. In particular, effective coordination skills utilizing online tools will be in demand.
Personality Traits
Attentive / Excellent Communication Skills / Strong Coordination Skills / Strong Sense of Responsibility
Work Style
Career Path
Junior Service Coordinator → Service Coordinator → Senior Service Coordinator → Service Manager → Account Manager
Required Skills
Contract Negotiation / Customer Requirements Analysis / Schedule Management / Service Planning
Recommended Skills
CRM Tools / Languages (English) / Legal Knowledge / Presentation Skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | To prevent errors in contract details and schedules. |
| Communication Skills | To smoothly conduct coordination and negotiations with customers and service providers. |
| Planning & Organization | Because it is necessary to systematically manage multiple schedules and contract conditions. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Physical Stamina & Endurance | Primarily desk work, so physical demands are low. |
Aliases
- Intermediary Contractor
- Service Broker
- Service Coordinator
Related Jobs
- Account Manager
- Customer Support
- Sales Position
- Service Planner