Service Engineer (Computer)
さーびすえんじにあ（こんぴゅーた）
Industry & Occupation
Classification
Summary
Technician who performs maintenance, inspection, repair, and installation of computer systems and peripheral equipment. Responsible for troubleshooting both hardware and software, providing support at customer sites.
Description
Service Engineers (Computer) are specialists who handle installation, configuration, fault diagnosis, repair, and regular maintenance of PCs, servers, and peripheral equipment at corporate or individual customer sites. They manage OS and application installations, network configurations, driver updates, hardware replacements, as well as remote support using remote tools. In case of troubles, they use log analysis and diagnostic tools to achieve quick recovery. They share situations through interviews with customers and report creation, providing services based on maintenance contracts and SLAs. Acquisition of new products and technologies is essential, and flexibility to handle equipment from various manufacturers is required.
Future Outlook
With the advancement of IT infrastructure and the expansion of remote work, demand for service engineers remains stable. Those with skills in cloud and security will receive even higher evaluation. The scope of coverage is expected to expand with the普及 of IoT devices.
Personality Traits
Able to respond flexibly / Customer-oriented / Good at time management / Has problem detection skills
Work Style
Flex / Night Shift / On-site / Remote Support
Career Path
Field Engineer (Entry Level) → Senior Field Engineer → Technical Consultant → Service Manager → Customer Success Manager
Required Skills
BIOS Configuration / Driver Installation / Hardware Diagnosis and Repair / Network Basics / OS Installation and Configuration / Remote Support Tool Operation
Recommended Skills
Cloud Services / Communication Skills (English) / ITIL Fundamentals / Scripting Languages / Virtualization Technology
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Small configuration mistakes can lead to major troubles. |
| Communication Skills | Coordination with customers and gathering information on problem situations are important. |
| Learning Agility & Knowledge Acquisition | Continuous learning is required for handling new products and technologies. |
| Problem Solving | Need to quickly identify and resolve various failure causes. |
| Stress Tolerance | Stress tolerance is required due to time constraints in customer response and emergency handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly work following existing procedures. |
| Numerical & Quantitative Analysis | No specialized mathematical analysis is required. |
Related Qualifications
- CompTIA A+
- Fundamental Information Technology Engineer
- IT Passport
- Microsoft Certified Professional
Aliases
- Computer Service Technician
- Field Engineer
- IT Service Engineer
- Maintenance Engineer
Related Jobs
- Field Engineer
- Maintenance and Operations Engineer
- Support Engineer
- System Engineer