Service Creator (Server)
サービスクリエイター（はいぜんにん）
Industry & Occupation
Classification
Summary
A job that provides comfortable service by handling customer service and serving in the dining hall of restaurants.
Description
Service Creators (Servers) guide customers in the dining areas of restaurants, cafes, or eateries, take orders, serve food and drinks, clear tables, and handle billing. As part of the store operations team, they are required to provide smiling customer service and attentive care to improve customer satisfaction. During busy times, they efficiently manage multiple tables and resolve issues with calm responses.
Future Outlook
The food service industry is a large market with ongoing labor shortages, and demand for hall staff remains stable. While self-ordering and other automation advances, there is a growing need for improved in-person service quality, increasing the importance of attentive customer service skills.
Personality Traits
Attentive / Cheerful Personality / Polite and Courteous / Sociable
Work Style
Full-time / Night Shifts Available / Part-time OK / Shift Work / Weekends and Holidays
Career Path
Hall Staff → Chief/Leader → Store Manager → Area Manager → Restaurant Management
Required Skills
Cash Register Operation / Customer Service Manners / Order Taking / Table Setting
Recommended Skills
Language Skills / Service Coordination / Time Management / Wine/Drink Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Flexible responses are required. |
| Attention to Detail & Accuracy | To prevent order mistakes. |
| Communication Skills | Required for customer interaction. |
| Physical Stamina & Endurance | Physical stamina is needed to stand for long periods. |
| Stress Tolerance | To withstand pressure during busy times. |
| Collaboration & Teamwork | To provide service in collaboration with the team. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | There is cashier work, but complex calculations are few. |
Related Qualifications
- Food Hygiene Supervisor
- Service Hospitality Certification
Aliases
- Hall Staff
- Serving Staff
- Waiter
- Waitress
Related Jobs
- Bartender
- Hotel Front Staff
- Kitchen Staff
- Restaurant Manager