Service Counter Clerk (Retail Store)
サービスカウンターかかり（こうりてん）
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Other Service Occupations
- Minor : Service Occupations Not Elsewhere Classified
Summary
A job at a retail store's service counter handling product returns and exchanges, point issuance, wrapping, customer inquiries, and other tasks.
Description
Service Counter Clerks (Retail Stores) at the store's service counter handle product returns and exchanges, point card issuance and management, gift wrapping, reception of various procedures, customer inquiries and complaint handling. They also provide service guidance tailored to customer needs, reservation reception, and support for sales expansion through coordination with sales floor staff. They use POS systems and dedicated terminals, requiring accurate and prompt responses.
Future Outlook
Demand remains stable due to retail industry's need for service improvement, and with advances in AI chatbots and self-service options, interpersonal skills and problem-solving abilities are increasingly emphasized.
Personality Traits
Can provide bright and polite customer service / Can respond flexibly / Patient / Strong sense of responsibility
Work Style
Full-time / Part-time / Shift / Store work
Career Path
Service Counter Clerk (Retail Store) → Sales Staff → Chief/Leader → Store Manager/Manager → Area Manager
Required Skills
Basic PC operation / Customer service manners / Money handling / POS operation
Recommended Skills
Communication skills training / Complaint handling / Product knowledge / Wrapping technique
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | High accuracy is required to prevent monetary or procedural errors. |
| Communication Skills | Involves interacting with many customers, requiring accurate and smooth communication. |
| Stress Tolerance | Necessary for handling complaints and busy periods. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | The work is routine and requires little advanced analysis. |
| Creativity & Ideation | Centered on routine tasks with little demand for originality. |
Related Qualifications
- Salesperson
- Service Manners Certification
Aliases
- Counter Clerk
- Service Window Clerk
Related Jobs
- Cash Register Staff
- Information Staff
- Sales Staff
- Store Manager