Ship Passenger Guidance Staff
せんきゃくあんないがかり
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
A profession that handles boarding procedures for passengers boarding ships, onboard guidance, safety and tourism services, etc.
Description
Ship passenger guidance staff provide passengers boarding ferries or cruise ships with guidance on boarding procedures, onboard facilities and events, explanations of safety equipment, tourist information and port-of-call guidance, etc. They also handle a wide range of tasks such as responding to passenger inquiries, support during troubles, ticket and voucher verification, and baggage management. Since they frequently interact with domestic and international passengers, multilingual communication skills and hospitality are required.
Future Outlook
With the increase in inbound tourism and expansion of cruise demand, job demand will remain stable. Amid the automation of boarding procedures due to DX, strengthening hospitality will become a key differentiator.
Personality Traits
Able to provide bright and polite customer service / Able to respond flexibly / Able to respond politely / Has cooperativeness / Has hospitality
Work Style
Cruise work / Night shifts / Onboard work / Shift work
Career Path
Passenger Guidance Staff → Senior Passenger Guidance Staff → Chief Crew → Onboard Service Manager → Tour Operator
Required Skills
Boarding Procedures / Communication Skills (Multilingual) / Customer Service Manners / Safety Equipment Knowledge
Recommended Skills
Cross-Cultural Understanding / Cruise Operations / English Proficiency
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Necessary to quickly respond to changes in operations and passenger needs. |
| Attention to Detail & Accuracy | To accurately convey safety procedures and boarding information. |
| Communication Skills | Smooth communication with passengers is essential. |
| Stress Tolerance | To calmly handle sudden troubles or complaints. |
| Collaboration & Teamwork | To collaborate as a team to provide a smooth boarding experience. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Advanced numerical skills are rarely required. |
Aliases
- Cruise Information Staff
- Onboard Guidance Staff
- Passenger Guidance Staff
Related Jobs
- Airline Counter Staff
- Cruise Hostess
- Station Attendant
- Tour Conductor