Securities Company Counter Clerk
しょうけんがいしゃてんとうがかり
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales-Related Occupations
- Minor : Other Sales-Related Occupations
Summary
Securities company counter clerks provide face-to-face proposals and sales of financial products, as well as after-sales service to customers at stores (branches), supporting customers' asset management.
Description
Securities company counter clerks provide face-to-face explanations and sales of financial products to individual customers who visit branches or sales offices at the counter (window). They assess the customer's investment objectives and risk tolerance, proposing optimal products from stocks, bonds, investment trusts, etc. They also handle transaction procedures, deposit/withdrawal management, account opening and maintenance. In addition, they collect market trends and economic news to provide information and operational advice to customers, enhancing customer satisfaction through regular follow-ups. They are required to comply with relevant laws such as the Financial Instruments and Exchange Act, and provide appropriate risk explanations and transaction management.
Future Outlook
Although counter transactions are declining due to the spread of online trading and smartphone apps, there is still demand for services for elderly customers and those who prioritize face-to-face support. Personnel who can enhance their expertise by coexisting with AI and robo-advisors or acquiring fintech knowledge will be in demand.
Personality Traits
Excellent Communication Skills / Good Listener / Patient / Persuasive / Strong Sense of Responsibility
Work Style
Face-to-Face Customer Service / Full-time / Quotas / Store Work
Career Path
Counter Clerk (Junior) → Counter Clerk (Senior) → Sales Planning → Branch Manager → Head Office Product Planning Department
Required Skills
Customer Interviewing / Financial Products Knowledge / Legal Compliance (Finance) / Order Terminal Operation / PC Basic Operation
Recommended Skills
English Skills (Financial Transactions) / Financial Planning / Market Analysis
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because mistakes in contract details or order quantities are not allowed. |
| Communication Skills | Because dialogue with customers and needs assessment are important. |
| Learning Agility & Knowledge Acquisition | Because it is necessary to continuously acquire knowledge of financial products and regulations. |
| Stress Tolerance | Because there is significant pressure from quotas and customer interactions. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Physical Stamina & Endurance | Mainly desk work, so physical demands are low. |
Related Qualifications
- Securities Representative Type 1
- Securities Representative Type 2
Aliases
- Counter Sales
- Face-to-Face Sales
Related Jobs
- Asset Management Advisor
- Corporate Sales
- Financial Planner
- Sales Planning
- Securities Dealer