Seat Usher (Entertainment Venue)
ざせきあんないがかり（ごらくじょう）
Industry & Occupation
Classification
Summary
Customer service staff at entertainment venues (movie theaters, theaters, concert halls, etc.) who check visitors' tickets and guide and usher them to their designated seats. They also handle safety management and monitoring of crowd conditions.
Description
Seat Ushers (Entertainment Venues) are responsible for checking visitors' tickets at entertainment facilities such as movie theaters, theaters, concert halls, and sports facilities, and guiding and ushering them to their designated seats. They handle ticket scanning and verification at entry gates, in-house announcements for guidance, monitoring of crowd conditions, safety measures, and other essential roles to provide a smooth viewing experience. In emergencies, they also support evacuation guidance, responding with hospitality and accuracy.
Future Outlook
While the adoption of electronic tickets will improve guidance efficiency, the demand for emphasizing hospitality to enhance audience experience is expected to continue.
Personality Traits
Attentive to Others / Calm Demeanor / Cheerful Personality / Flexible and Adaptable
Work Style
Full-time / Night Shifts / Part-time and Casual OK / Shift Work
Career Path
Seat Usher → Floor Leader → Event Coordinator → Operations Manager
Required Skills
Customer Service Manners / Emergency Response / In-House Announcements / Seat Number Confirmation / Ticket Confirmation
Recommended Skills
Basic First Aid Knowledge / Communication Skills (Foreign Languages) / Schedule Adjustment Skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to flexibly respond to crowd conditions and sudden changes. |
| Attention to Detail & Accuracy | Accuracy is essential to prevent misguidance. |
| Communication Skills | Smooth communication with visitors is necessary. |
| Physical Stamina & Endurance | Requires stamina due to long hours of standing and movement. |
| Stress Tolerance | Many stressful situations such as peak crowds and handling complaints. |
| Collaboration & Teamwork | To ensure smooth operations in collaboration with other staff. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Primarily relies on intuitive judgment rather than logical thinking. |
| Creativity & Ideation | Focuses on routine tasks rather than generating new ideas. |
| Numerical & Quantitative Analysis | No need for advanced numerical analysis. |
Related Qualifications
- Communication Certification
- Service Hospitality Certification
Aliases
- Seat Attendant
- Seat Guide Staff
Related Jobs
- Event Staff
- Floor Staff
- Receptionist
- Stadium Guide
- Theater Guide