Seat Reservation System Operator (Transportation Companies, Travel Agencies)
ざせきよやくシステムそうさいいん（こうつうきかん、りょこうがいしゃ）
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
Clerical job operating seat reservation systems at airlines, railway companies, travel agencies, etc., handling customer reservation acceptance, ticket issuance tasks, and change procedures.
Description
Seat reservation system operators work at operation centers or counters of airlines, railway companies, and travel companies, using reservation management systems to handle customer seat reservations, ticket issuance, reservation changes and cancellations, and various fare calculations. They respond to customer phone calls or emails, accurately and promptly entering reservation information, and coordinate with other departments when issues arise. Knowledge of fare structures and operation schedules is required, along with accurate compliance with the Travel Agency Act and transportation regulations.
Future Outlook
While some tasks will be streamlined due to automation and the spread of online reservations, a certain number of job openings is expected with the recovery of travel demand.
Personality Traits
Work Style
Call Center / Shift / Travel Agency Work
Career Path
Seat Reservation System Operator → Ticket Issuance Clerk → Passenger Information Clerk → Team Leader → Operations Manager
Required Skills
Fare Calculation / PC Basic Operation / Reservation Management System Operation / Telephone Response Skills
Recommended Skills
Customer Service / English Conversation / Travel Business Law Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because mistakes in fares or schedules can lead to customer issues. |
| Communication Skills | Necessary for customer service and collaboration with other departments. |
| Stress Tolerance | Due to high mental stress during peak periods and complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Centered on routine tasks, with little need for creative thinking. |
| Physical Stamina & Endurance | Primarily desk work, with low physical demands. |
Related Qualifications
- Service Hospitality Certification
- Travel Services Supervisor
Aliases
- Reservation Operator
- Ticket Operator
Related Jobs
- Passenger Information Clerk
- Ticket Issuance Clerk
- Travel Arrangement Clerk