Seat Reservation Device Operator (Transportation, Travel Agencies)
ざせきよやくそうちそうさいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
A clerical position that operates seat reservation systems used by transportation companies and travel agencies, handling procedures for customer seat reservations, changes, and cancellations.
Description
Seat reservation device operators use dedicated computer systems at airlines, railway companies, and travel agencies to handle customer seat reservations, ticketing assistance, changes, and cancellation processing. They accurately input reservation information received by phone or online and check seat arrangements and operation schedules. They perform fare calculations and seat availability inquiries, and collaborate with ticketing departments and on-site staff to proceed with procedures. Responding to customer inquiries and troubleshooting are also important tasks. They work in shifts, performing customer service at counters or call centers, and back-office operations.
Future Outlook
While business processes become more efficient due to the spread of online reservations, advanced multilingual support and customer service capabilities will become key differentiators, requiring improvements in specialized skills.
Personality Traits
Calm and composed / Cooperative / Customer-oriented / Polite and accurate
Work Style
Back office / Face-to-face service / Multilingual support / Phone and online support / Shift work
Career Path
Junior Operator → Senior Operator → Chief Operator → Supervisor → Manager
Required Skills
English Support (Basic) / Office Software / Reservation System Operation / Typing Skills
Recommended Skills
Communication Skills Training / English Proficiency Test / Fare Calculation / Travel Business Handling Supervisor
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To quickly respond to changes in operation status and customer requests. |
| Attention to Detail & Accuracy | Because input errors can affect customer reservations. |
| Communication Skills | To communicate smoothly with customers and accurately understand their requests. |
| Stress Tolerance | Because it is necessary to respond calmly during busy periods or emergencies. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because there are many routine tasks, adherence to procedures is valued more than creativity. |
Related Qualifications
- Travel Business Handling Supervisor
Aliases
- Airline Ticket Reservation Clerk
- Reservation System Operator
- Seat Reservation Clerk
Related Jobs
- Airline Ticket Salesperson
- Railway Information Clerk
- Travel Agency Clerk