Food and Beverage Service Staff (Restaurants)
りょういんサービスがかり
Industry & Occupation
Classification
Summary
Occupation in restaurants that guides customers to seats, takes orders, serves food and drinks, handles billing, and provides customer satisfaction.
Description
Food and Beverage Service Staff (Restaurants) handle everything from guiding customers, taking orders, serving food and drinks, clearing tables, to processing payments. As the face of the store, they serve as the first point of contact with customers, utilizing service manners and communication skills to enhance customer satisfaction. They are also required to demonstrate flexible responsiveness during busy periods or when handling complaints, while collaborating with the team to support smooth service operations.
Future Outlook
Job demand remains steady due to labor shortages and increasing inbound tourism needs. While efficiency improves with digital ordering systems and similar innovations, demand for high-value-added service personnel is also expected to rise.
Personality Traits
Able to Respond Flexibly / Attentive / Cheerful Personality / Strong Sense of Responsibility
Work Style
Full-time Employee / Night Shifts / Part-time/Alba / Shift Work / Weekend Work
Career Path
Hall Staff → Chief/Captain → Store Manager → Area Manager → Head Office Staff
Required Skills
Cleaning / Customer Service Manners / Food and Beverage Knowledge / Money Handling / Order Taking
Recommended Skills
Complaint Handling / English Conversation / POS Operation / Wine and Drink Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Attention to detail is important to prevent order or serving mistakes. |
| Communication Skills | Smooth communication with customers and colleagues is essential. |
| Physical Stamina & Endurance | Physical stamina is required for long hours of standing and carrying heavy trays. |
| Stress Tolerance | Stress tolerance is needed for handling crowds during peak times or complaints. |
| Collaboration & Teamwork | Smooth service provision requires collaboration with kitchen and staff. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Less emphasis on advanced logical analysis; quick judgment is prioritized. |
| Numerical & Quantitative Analysis | Simple calculations are needed, but advanced mathematical skills are not required. |
Related Qualifications
- Food Hygiene Supervisor
- Service Hospitality Certification
Aliases
- Hall Staff
- Server
- Waiter
- Waitress
Related Jobs
- Barista
- Bartender
- Kitchen Staff
- Restaurant Manager
- Server