Reservation Clerk (Ryokan)
よやくがかり（りょかん）
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Front Desk Clerks
Summary
This job involves handling all aspects of ryokan accommodation reservations, from responding to inquiries via phone or email, registering reservations, adjusting room assignments, to managing customer information.
Description
Ryokan reservation clerks respond to inquiries from potential guests via phone or email, confirm and register reservation details. They adjust room types and rate plans, handle cancellations, update reservation information, and manage inventory using reservation systems. They also collaborate with front desk, room service, and cleaning staff to handle room assignments and adjust expected arrival times, supporting smooth guest experiences.
Future Outlook
With increasing inbound demand and an aging society, accommodation needs are diversifying. The importance of efficient reservation management using ICT and multilingual support is growing, so demand is expected to increase for personnel with both system knowledge and hospitality skills.
Personality Traits
Able to Respond Flexibly / Has Hospitality / Polite and Courteous / Strong Sense of Responsibility
Work Style
Face-to-Face Interaction / Long Hours During Peak Seasons / Overtime Available / Shift Work
Career Path
Reservation Clerk → Front Desk Staff → Front Desk Leader → Accommodation Department Manager
Required Skills
Communication Skills (Phone and Email Correspondence) / Office Software / Reservation Management System Operation
Recommended Skills
Customer Service Manners / Foreign Language Support / Hotel Operations Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because incorrect entry of reservation information affects customer satisfaction. |
| Communication Skills | Because it is necessary to smoothly share information with customers and other departments and accurately understand their requests. |
| Planning & Organization | To efficiently adjust multiple reservations and room assignments. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Most tasks follow existing plans, so creative thinking is not highly required. |
| Physical Stamina & Endurance | Mainly desk work, with little prolonged standing or heavy labor. |
Related Qualifications
- Secretary Certification
- Service Manners Certification
- Tourism English Certification
Aliases
- Accommodation Reservation Staff
- Reservation Staff
Related Jobs
- Accommodation Staff
- Front Desk Staff
- Travel Agency Staff