Okami (Ryokan)
おかみ
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Managers
Summary
Oversees all aspects of ryokan operations, providing hospitality to guests through staff training and service quality management.
Description
The Okami serves as the operations manager of a ryokan, handling planning and management of lodging services, staff guidance and training, facility maintenance, and customer interactions. Plans services utilizing local traditional culture and seasonal ingredients, manages budgets and finances, operates reservation systems, and engages in marketing activities. Grasps guest needs through communication and responds promptly to issues to enhance satisfaction.
Future Outlook
Recovery in ryokan industry demand is expected from increasing inbound tourism and regional revitalization, requiring balance between traditional hospitality and digitalization.
Personality Traits
Work Style
Live-in / Seasonal variation / Shift work / Weekends and holidays
Career Path
Nakai → Deputy Okami → Okami and manager → Ryokan owner → Lodging industry consultant
Required Skills
Budget management / Customer service / Facility management / Reservation management system operation / Staff training management
Recommended Skills
Event planning / Foreign language support / Marketing knowledge / Traditional culture knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to flexibly respond to seasonal changes and customer needs. |
| Attention to Detail & Accuracy | Mistakes in detailed hospitality or facility management are not allowed. |
| Communication Skills | Smooth communication with diverse customers and staff is essential. |
| Initiative & Leadership | Ability to proactively propose and implement new services or improvements is required. |
| Physical Stamina & Endurance | Physical stamina is needed for prolonged standing and facility movement. |
| Planning & Organization | Need to plan and coordinate lodging plans, event planning, staff assignments, etc. |
| Problem Solving | Quick and flexible responses are required for handling complaints and troubleshooting. |
| Stress Tolerance | Stress can occur from long hours or sudden complaint handling. |
| Collaboration & Teamwork | Cooperates with staff to provide services as a unified team. |
Related Qualifications
- Hospitality Business Skills Certification
- Hot Spring Sommelier
- Service Hospitality Certification
- Tourism English Certification
Aliases
- Okami
- Ryokan Okami
Related Jobs
- Concierge
- Front desk staff
- Hotel manager
- Nakai
- Ryokan manager