Head Clerk (Ryokan)
ばんとう
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Managers
Summary
Handles front desk operations, reservation and accounting management, staff coordination, etc., to ensure smooth ryokan operations.
Description
The head clerk assists the manager in ryokan operations, handling tasks such as accepting and managing lodging reservations, check-in and check-out services, accounting processing, complaint handling, and staff shift adjustments. This role forms the core of ryokan management. It responds to customer needs, promotes collaboration among staff, and maintains and improves service quality. Additionally, it manages back-office tasks like sales and inventory control, requiring comprehensive operational management skills.
Future Outlook
While inbound tourism demand is increasing and labor shortages are becoming severe, ICT adoption and business efficiency improvements are progressing, heightening the importance of personnel with management skills.
Personality Traits
Able to respond flexibly / Attentive to others / Good interpersonal skills / Strong sense of responsibility
Work Style
Full-time / On-call Duty Available / Shift Work / Weekends and Holidays
Career Path
Nakai (Customer Service Staff) → Head Clerk Assistant Staff → Head Clerk → Ryokan Manager → Owner
Required Skills
Accounting Processing / Customer Service Skills / Lodging Reservation System Operation / Phone Handling / Reservation and Check-in Handling
Recommended Skills
Communication Skills (English) / Complaint Handling / Leadership / Office Software
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | To handle detailed requests and prevent accounting errors. |
| Communication Skills | To collaborate smoothly with customers and staff. |
| Planning & Organization | Planning skills are necessary for reservation management and shift scheduling. |
| Stress Tolerance | To handle complaints and workload during busy periods. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly routine tasks with little opportunity for creativity. |
Related Qualifications
- Secretary Certification Level 2 or higher
- Service Manners Certification Level 2 or higher
- Tourism English Test Level 2 or higher
Aliases
- Assistant Manager
- Ryokan Head Clerk
Related Jobs
- Concierge
- Front Desk Staff
- Nakai
- Ryokan Manager