Roadside Service Worker (Japan Automobile Federation)
ろーどさーびすまん
Industry & Occupation
Classification
Summary
A job that provides roadside services such as on-site emergency measures and towing for vehicle breakdowns.
Description
Roadside service workers respond to requests from JAF members and general users, rush to the scene, and provide emergency measures for broken vehicles. Tasks include dead battery response, spare tire replacement, key lockout release, fuel delivery for shortages, overheating response, and more. When vehicles cannot drive themselves, they tow them to designated locations using a wrecker. They are required to balance quick failure diagnosis, safe driving, and hospitality toward members.
Future Outlook
Demand for roadside services remains stable due to increasing vehicle ownership and aging drivers. With the spread of EVs, battery-related technologies and remote diagnostic services are being introduced, increasing the need for specialized technicians.
Personality Traits
Able to respond flexibly / Attentive to others / Calm and composed / Strong sense of responsibility
Work Style
Company Vehicle Provided / Fieldwork / Night / On-call / Shift
Career Path
Roadside Service Staff (Junior) → Senior Roadside Service Staff → Wrecker Operator (Concurrent) → Service Leader → Training Instructor → Operations Manager
Required Skills
Electrical System Knowledge / Emergency Response Techniques / Failure Diagnosis / Hand Tool Operation / Wrecker Driving Operation
Recommended Skills
Automotive Mechanic Qualification / Communication Skills / Communication Skills (Customer Service) / English (Conversation)
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to flexibly respond to changes in weather and site conditions. |
| Attention to Detail & Accuracy | Because operational errors can lead to recurrence of issues or accidents. |
| Communication Skills | Because it is necessary to alleviate members' anxiety and provide a sense of security. |
| Physical Stamina & Endurance | Because heavy equipment must be carried and prolonged standing work continues. |
| Problem Solving | Because it is necessary to quickly address various breakdowns on-site. |
| Stress Tolerance | Because emergency responses involve high pressure and calmness is required. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Because advanced mathematical processing is not required. |
Related Qualifications
- Large Vehicle License
- Second-Class Automotive Mechanic
- Towing License
Aliases
- JAF Roadside Service Staff
- Road Assist Staff
- Wrecker Operator
Related Jobs
- Automotive Mechanic
- Mechanic
- Roadside Service Staff
- Wrecker Operator