Retail Store Manager (Primarily Engaged in Sales Work)
こうりてんちょう
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Retail and Wholesale Store Managers
- Minor : Retail Store Managers
Summary
A job that oversees all aspects of retail store operations, including sales management, inventory management, staff management, etc.
Description
The retail store manager serves as the store's responsible person, overseeing all store operations including sales management, inventory management, merchandise display, staff recruitment, training and evaluation, shift adjustment, customer service, etc. To improve customer satisfaction and maximize revenue, they formulate and implement sales strategies, conduct promotional activities, and resolve on-site issues. They also collaborate with headquarters and prepare reports to continuously improve store operations.
Future Outlook
Although competition for physical stores is intensifying due to the spread of e-commerce sites, the importance of in-person customer service and customer experiences remains unchanged, and demand for store managers who can balance strong management skills with high service quality is expected to continue.
Personality Traits
Able to respond flexibly / Attentive / Customer-oriented / Possesses leadership / Strong sense of responsibility
Work Style
Career Path
Sales Staff → Chief → Assistant Store Manager → Store Manager → Area Manager → Head Office Staff (Store Development, Product Planning, etc.)
Required Skills
Customer Handling / Customer Service and Sales / Inventory Management / Sales Management / Shift Scheduling / Staff Management
Recommended Skills
Basic PC Operation / Data Analysis / Marketing Knowledge / Merchandise Display
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to flexibly respond to changes due to seasons or campaigns. |
| Attention to Detail & Accuracy | Because accurate inventory management and financial handling are required. |
| Communication Skills | Because smooth interactions with customers and staff are required. |
| Initiative & Leadership | Because leadership to proactively lead store operations is required. |
| Physical Stamina & Endurance | Because physical stamina is needed for long hours of standing work and store patrols. |
| Planning & Organization | Because store operation planning and task coordination are required. |
| Problem Solving | Because it is necessary to handle customer complaints and sudden troubles. |
| Stress Tolerance | Because it is necessary to endure high stress such as busy situations or complaint handling. |
| Collaboration & Teamwork | Because collaboration with staff is essential. |
Related Qualifications
- Salesperson Certification
Aliases
- Sales Store Manager
- Store Manager
Related Jobs
- Area Manager
- Assistant Store Manager
- Supervisor