Retail Store Manager
こうりてんてんちょう
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Retail and Wholesale Store Managers
- Minor : Retail Store Managers
Summary
A retail store manager oversees all aspects of store operations, including sales management, inventory management, staff management, and customer service.
Description
Retail store managers oversee daily store operations, handling a wide range of tasks such as sales management, inventory management, shift scheduling, staff training, customer service, and store merchandising. They achieve business goals through sales performance analysis and budget management, while balancing store profitability and customer satisfaction by guiding and evaluating staff, handling customer complaints, planning and implementing promotions, and optimizing store layouts. Additionally, they handle coordination and reporting with headquarters, shift management, and labor management.
Future Outlook
Amid the spread of e-commerce and cashless payments, physical stores require enhanced customer experiences and data utilization. Advances in AI-driven demand forecasting and inventory management systems are increasing the importance of IT literacy alongside management skills. While job openings vary by region due to fluctuations in store numbers, demand for experienced store managers remains stable.
Personality Traits
Able to Respond Flexibly / Customer-Oriented / Good at Multitasking / Has Leadership / Strong Sense of Responsibility
Work Style
Collaboration with Part-time Staff / Overtime / Shift Work / Store Work / Weekends and Holidays Work
Career Path
Salesperson → Assistant Store Manager → Area Manager → Headquarters Staff (Product Planning/Sales Planning) → Business Division Manager
Required Skills
Customer Service / Inventory Management / POS Operation / Sales Analysis / Shift Scheduling / Staff Management
Recommended Skills
Communication Skills (Customer Service) / Communication Skills (English) / Inventory Management System Operation / Marketing Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Flexible response to changes such as sales events and busy periods is required. |
| Attention to Detail & Accuracy | Required to check details in product display and inventory management. |
| Communication Skills | Necessary for coordination and negotiation with staff and customers. |
| Initiative & Leadership | Proactive suggestions and improvements for sales enhancement are required. |
| Numerical & Quantitative Analysis | Quantitative analysis is required for sales and budget management. |
| Planning & Organization | Necessary for shift management and promotion planning. |
| Problem Solving | Necessary for handling customer complaints and resolving issues. |
| Stress Tolerance | High stress tolerance is needed during busy periods and complaint handling. |
Related Qualifications
- Bookkeeping Qualification
- Sales Specialist
Aliases
- Store Manager
Related Jobs
- Area Manager
- Salesperson
- Supervisor