Restaurant Manager (Primarily engaged in customer service work)
れすとらんまねーじゃー
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Restaurant Managers
Summary
Oversees all customer service operations in a restaurant to enhance customer satisfaction and increase sales. Handles staff management, customer interactions, sales analysis, store operations, etc.
Description
Restaurant managers oversee service delivery and operations in the store. Primarily handles customer service on the floor, staff shift management, training, evaluation, sales and cost analysis, ordering supplies and ingredients, store hygiene management, etc., to improve customer satisfaction and ensure profitability. Also handles complaints and proposes service improvements to maintain smooth store operations.
Future Outlook
Demand for dining out remains high both domestically and internationally, with service quality improvements serving as a key source of competitiveness. Amid worsening labor shortages, the adoption of IT and labor-saving technologies is expected to advance. There will be increasing demand for personnel possessing both management skills and digital literacy.
Personality Traits
Able to Respond Flexibly / Has Hospitality / Has Leadership / Strong Sense of Responsibility
Work Style
5 Days a Week / Evening Shifts / On-site Presence / Shift Work
Career Path
Store Staff → Assistant Manager → Store Manager → Area Manager → Head Office Positions (Store Development, HR, etc.)
Required Skills
Customer Service Skills / Hygiene Management / Sales Management / Shift Scheduling / Staff Management
Recommended Skills
Data Analysis / Foreign Languages / Marketing Knowledge / POS System Operation
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Necessary to flexibly respond to sudden customer visits or changing situations. |
| Communication Skills | Essential for smooth communication with staff and customers. |
| Initiative & Leadership | Important for taking initiative in store improvements and service enhancements. |
| Planning & Organization | Required for abilities in shift management and sales planning. |
| Stress Tolerance | Required to handle high pressure during peak times or complaint resolutions. |
Related Qualifications
- Food Hygiene Manager
- Service Manners Certification
Aliases
- Floor Manager
- Service Manager
Related Jobs
- Cafe Manager
- Hotel Front Manager
- Restaurant Owner