Restaurant Manager
いんしょくてんてんちょう
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Restaurant Managers
Summary
A restaurant manager oversees all aspects of store operations and management, aiming to improve sales, quality, and customer satisfaction.
Description
The restaurant manager oversees a wide range of store operation tasks, including staff shift management and training, recruitment, sales and cost management, inventory and ordering management, hygiene and safety management, and customer service. They set sales targets, formulate strategies and implement campaigns to achieve them, maintain and improve quality and service levels to enhance customer satisfaction. They also facilitate smooth communication among staff and maintain team motivation. There are many stressful situations such as peak periods and complaint handling, requiring high adaptability, leadership, and physical stamina.
Future Outlook
Amid diversifying consumer needs and labor shortages, the introduction of ICT and automation systems is expected to advance. Menu development and operational capabilities addressing sustainability and health trends will be required, and market competition is expected to intensify further.
Personality Traits
Able to Respond Flexibly / Enjoys Interacting with People / Has Leadership / Strong Sense of Responsibility
Work Style
Full-time / Night Shifts / Overtime / Shift
Career Path
Store Staff → Assistant Manager → Store Manager → Area Manager → Head Office Staff
Required Skills
Customer Service / Hygiene Management / Inventory and Ordering Management / Sales and Cost Management / Shift Management / Staff Training and Guidance
Recommended Skills
Communication Skills (English Service) / Cost Management / Marketing Knowledge / SNS Management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Necessary for flexible responses to changes in operating hours, customer demographics, and sudden troubles. |
| Attention to Detail & Accuracy | Attention to details in hygiene management and quality control directly contributes to the safety and reliability of store operations. |
| Communication Skills | To communicate smoothly with staff and customers and build trust relationships. |
| Initiative & Leadership | Proactive action is required, such as in business improvements and promotion proposals. |
| Physical Stamina & Endurance | Physical stamina is needed for long hours of standing work and tasks during busy periods. |
| Planning & Organization | Essential for organized operations such as shift creation and sales target planning. |
| Problem Solving | Quick decision-making is required for complaint handling and resolving sudden troubles. |
| Stress Tolerance | To sustain performance in high-stress environments such as high customer volume and complaint handling. |
Related Qualifications
- Chef License
- Fire Safety Manager
- Food Hygiene Supervisor
Aliases
- Restaurant Manager
- Store Manager
Related Jobs
- Barista
- Front-of-House Staff
- Kitchen Staff
- Supervisor