Restaurant Staff
いんしょくてんいん
Industry & Occupation
Classification
Summary
Occupation involving customer greeting, order taking, serving food and drinks, checkout, etc., at restaurants.
Description
Restaurant staff at restaurants, cafes, izakayas, and other eateries handle customer reception and seating, menu explanations, order taking, serving food and beverages, table clearing, in-store cleaning, cash register operations, and phone responses. During peak times, quick and accurate responses are required, and coordination with kitchen staff and other front-of-house staff is essential. They strive to enhance customer satisfaction while maintaining customer service etiquette, hygiene management, and proper language use.
Future Outlook
Although the food service industry is influenced by economic fluctuations, demand for hall staff is expected to remain stable due to expanding delivery and takeout services, and increasing tourists. The value of personnel capable of improving service quality and adapting to digitalization (order terminals, cashless payments) will rise.
Personality Traits
Attentive / Cheerful Personality / Flexible and Adaptable / Physically Fit / Strong Sense of Responsibility
Work Style
Contract Employee / Full-time Employee / Part-time / Part-time Job / Shift Work
Career Path
Hall Staff → Chief → Store Manager → Area Manager → Franchise Owner
Required Skills
Basic Hygiene Management Knowledge / Cash Register Operation / Cleaning Techniques / Customer Service Etiquette / Honorific Language / Teamwork
Recommended Skills
Barista Skills / Basic PC Operation (POS System) / Foreign Language Conversation (English) / Wine and Drink Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Necessary to accurately respond to changes in crowd levels or customer requests. |
| Attention to Detail & Accuracy | Required to prevent order errors and pay attention to details when serving. |
| Communication Skills | High communication skills are necessary for smooth customer service. |
| Physical Stamina & Endurance | Involves long hours of standing and movement. |
| Stress Tolerance | Physical and mental stamina required to endure high workloads during peak hours. |
| Collaboration & Teamwork | To smoothly advance operations through coordination with kitchen and other staff. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Involves little complex analysis, mainly quick responses. |
| Creativity & Ideation | Centered on following set procedures rather than creative thinking. |
Related Qualifications
- Food Hygiene Supervisor
- Service Hospitality Certification
Aliases
- Hall Staff
- Server
- Waiter
- Waitress
Related Jobs
- Bartender
- Cafe Staff
- Cashier
- Kitchen Assistant