Restaurant Owner (Primarily Engaged in Service Work)
いんしょくてんしゅ
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Restaurant Managers
Summary
A restaurant owner manages restaurants, cafes, and other dining establishments, primarily improving customer satisfaction and handling sales management through customer service operations.
Description
Restaurant owners manage all aspects of daily operations from opening preparations to post-closing cleanup. Specifically, they handle a wide range of tasks such as customer service, staff guidance and shift management, procurement and inventory management, and sales and profit analysis. Additionally, they attract customers through menu development, creating the store atmosphere, and promotional planning, while paying attention to safety, hygiene, and legal compliance. Knowledge and skills related to overall business operations, such as business strategy formulation and cost management, are essential.
Future Outlook
While there are challenges due to declining birthrates, aging population, and labor shortages, there is steady demand for community-oriented stores and unique concept stores. Leveraging digital tools and introducing diverse work styles will be key moving forward.
Personality Traits
Able to respond flexibly / Likes interacting with people / Patient / Sociable / Strong sense of responsibility
Work Style
Full-time / Night Shifts Available / Shift / Weekends and Holidays
Career Path
Hall Staff → Chief/Assistant Manager → Manager/Restaurant Owner → Area Manager → Head Office Staff/Management Consultant
Required Skills
Customer Handling / Customer Service Etiquette / Hygiene Management / POS Operation / Procurement and Inventory Management / Sales Management / Staff Management
Recommended Skills
Cost Management / English Conversation / Marketing / Menu Development / SNS Management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to flexibly respond to busy periods or sudden changes. |
| Communication Skills | High communication skills are required for customer interactions and coordination with staff. |
| Initiative & Leadership | Proactive actions and improvement suggestions are required in store management. |
| Physical Stamina & Endurance | Physical stamina is required for long hours of standing work and carrying heavy materials. |
| Planning & Organization | Due to handling a wide range of planning and coordination such as procurement, shift management, and event planning. |
| Problem Solving | Quick responses are needed for handling customer complaints and resolving sudden issues. |
| Stress Tolerance | High stress tolerance is necessary for long hours of customer service and handling complaints. |
Related Qualifications
- Chef License
- Fire Safety Manager Training Completion
- Food Hygiene Manager
Aliases
- Cafe Owner
- Dining Establishment Operator
- Restaurant Owner
Related Jobs
- Bartender
- Hall Staff
- Kitchen Staff
- Restaurant Manager