Restaurant Manager (Primarily Engaged in Customer Service Work)
いんしょくてんしはいにん（おもにせっきゃくのしごとにじゅうじするもの）
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Restaurant Managers
Summary
Restaurant managers oversee floor operations, improve customer satisfaction, manage sales, and handle staff training.
Description
The restaurant manager (floor manager) oversees the entire floor operations of the store, improves service quality for customers, handles staff education and shift management, and performs sales analysis and cost management. They directly handle customer interactions and complaints, requiring quick decision-making and implementation of improvement measures to balance maximizing store profits and achieving customer satisfaction.
Future Outlook
The food service industry maintains a stable market size, and amid digital shifts and efficiency improvements for enhancing customer experiences, management abilities and data utilization skills are increasingly emphasized. Additionally, improvements in work environments to address labor shortages and work style reforms are required, with the introduction of AI and automation technologies expected to accelerate.
Personality Traits
Able to Respond Calmly / Able to Respond Flexibly / Sociable / Strong Sense of Responsibility
Work Style
Full-Time / Night and Early Morning Work / Shift Work / Weekends and Holidays Work
Career Path
Floor Staff → Assistant Manager → Store Manager (Manager) → Area Manager → Head Office Staff (SV) → Franchise Owner
Required Skills
Customer Handling Skills / Customer Service Etiquette / Inventory Management / Sales Management / Shift Management
Recommended Skills
Cross-Cultural Communication / Data Analysis / Leadership / Service Planning
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Flexible responses to sudden crowds or troubles are required. |
| Communication Skills | To communicate smoothly with customers and staff. |
| Initiative & Leadership | Need to act proactively as the main operator of the store. |
| Physical Stamina & Endurance | Physical stamina is required for standing work and store patrols. |
| Planning & Organization | Planning ability is important for shift creation and workflow design. |
| Problem Solving | Problem-solving skills are needed for complaint handling and emergency responses. |
| Stress Tolerance | High stress from long hours of standing work and complaint handling. |
| Collaboration & Teamwork | To carry out operations smoothly by cooperating with staff. |
Related Qualifications
- Food Hygiene Supervisor
Aliases
- Floor Manager
- Restaurant Manager
Related Jobs
- Assistant Manager
- Bartender
- Floor Staff
- Sommelier
- Store Manager