Restaurant Manager (Primarily Engaged in Front-of-House Duties)
れすとらんてんちょう
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Restaurant Managers
Summary
A profession that oversees overall floor operations and customer service in a restaurant, handling sales management and staff management.
Description
The Restaurant Manager (primarily engaged in front-of-house duties) supervises all aspects of service, from greeting and seating customers to order taking and food and beverage provision. They handle a wide range of store operations including staff training, shift scheduling, attendance management, sales, cost and inventory control, complaint handling, and safety, hygiene, and fire prevention management. To improve customer satisfaction and achieve sales targets, they are also involved in creating store atmosphere, menu proposals, and promotional activities.
Future Outlook
While demand for dining out remains stable, there is a shortage of labor and increasing calls for improved working conditions. Demand for managers who can propose digitalization, efficiency improvements, and enhanced customer experiences is expected to increase in the future.
Personality Traits
Able to respond flexibly / Good interpersonal skills / Has leadership / Patient / Strong sense of responsibility
Work Style
Full-time / Night Shifts / Overtime / Shift / Weekends and Holidays
Career Path
Hall Staff → Assistant Manager → Manager → Area Manager → Head Office Staff (Planning and Training)
Required Skills
Complaint Handling / Customer Service Manners / POS Operation / Safety and Hygiene Management / Shift Management / Staff Training and Guidance
Recommended Skills
Business Improvement / Foreign Language Support / Marketing Knowledge / Menu Planning / SNS Operation
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Required to flexibly respond to peak times or system changes. |
| Attention to Detail & Accuracy | Attention to detail is essential for service quality and hygiene management. |
| Communication Skills | Essential for smooth communication with staff and customers. |
| Initiative & Leadership | Required to take proactive actions for sales improvement and service enhancement. |
| Physical Stamina & Endurance | Required due to prolonged standing work and sustained physical endurance. |
| Planning & Organization | Required for planned operations such as shift and inventory management. |
| Problem Solving | Necessary to respond quickly to complaints and sudden troubles. |
| Stress Tolerance | Necessary to endure high stress during peak periods or complaint handling. |
| Collaboration & Teamwork | Important for operating the entire store in cooperation with staff. |
Related Qualifications
- Fire Safety Manager
- Food Hygiene Supervisor
- Service Manners Certification
Aliases
- Floor Manager
- Restaurant Manager
Related Jobs
- Bartender
- Chef
- Food Service Manager
- Hall Staff
- Service Staff