Restaurant Manager (Primarily engaged in customer service work)
いんしょくてんちょう
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Restaurant Managers
Summary
A job that oversees all aspects of restaurant operations, including staff management, sales and inventory management, hygiene and safety management, while maintaining and improving customer service quality.
Description
The restaurant manager serves as the store operations manager, overseeing all aspects of store operations such as staff recruitment, training, shift management, sales, cost, and inventory management. To enhance customer satisfaction, they focus on improving customer service quality, handling complaints, and managing store hygiene and safety. From a managerial perspective, they handle profit management and promotion planning to achieve store goals.
Future Outlook
While the food service industry is affected by labor shortages and work style reforms, efficient store operations are demanded due to the emphasis on customer experience and digitalization progress. Restaurant managers equipped with both customer service skills and management abilities are expected to see stable demand going forward.
Personality Traits
Able to respond flexibly / Calm and composed / Excellent communication skills / Hospitable / Strong sense of responsibility
Work Style
Early morning and late night work / Full-time / Shift / Weekends and holidays work
Career Path
Assistant Manager → Area Manager → Supervisor → Head Office Manager
Required Skills
Customer Service / Hygiene Management / Inventory Management / Safety Management / Sales Analysis / Shift Management / Staff Management
Recommended Skills
English Conversation / Marketing / Menu Development / Reservation Management System Operation / SNS Management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because attention to details is required for hygiene management and safety management. |
| Communication Skills | Because smooth communication with customers and staff is at the center of the job. |
| Initiative & Leadership | To proactively lead store operations and address challenges. |
| Physical Stamina & Endurance | Because physical stamina is required for long hours of standing work and busy shifts. |
| Planning & Organization | Necessary for staff management, shift scheduling, and sales planning. |
| Problem Solving | Because quick resolution is required for complaint handling and troubleshooting. |
| Stress Tolerance | Because it is necessary to endure high-stress environments such as busy periods and complaint handling. |
Related Qualifications
- Fire Safety Manager
- Food Hygiene Supervisor
Aliases
- Cafe Manager
- Floor Manager
- Restaurant Manager
Related Jobs
- Area Manager
- Hall Staff
- Kitchen Staff
- Store Staff