Hall Staff (Restaurant)
ほーるがかり（いんしょくてん）
Industry & Occupation
Classification
Summary
Customer service staff at restaurants who guide incoming customers, take orders, serve food, handle billing, etc.
Description
Hall staff guide customers to their seats in restaurants, explain menus, take orders, serve food and drinks, clear plates, clean tables, and process payments. They collaborate with kitchen staff and bartenders to adjust serving timings, while also handling store cleaning, table setting, inventory management, and reservation responses. They address complaints and requests within their area to maintain a comfortable dining environment. The job involves extensive standing work and busy peak hours, requiring a spirit of hospitality and accuracy.
Future Outlook
Amid ongoing labor shortages in the food service industry, while hall operations are becoming more efficient and automated, there is a growing emphasis on hospitality and service quality, requiring flexible service provision capabilities. Demand for talent that adds value through multilingual support and IT tool utilization is expected to remain high.
Personality Traits
Adaptable / Attentive / Cheerful Personality / Strong Sense of Responsibility / Team Player
Work Style
Full-time / Night Shifts / Part-time / Shift Work / Uniform Provided
Career Path
Hall Staff → Chief/Leader → Service Manager → Store Manager → Area Manager
Required Skills
Basic Calculation Skills / Cash Register Operation / Customer Service Manners / Hospitality / Order Taking / Table Setting
Recommended Skills
Communication Skills (English Customer Service) / Complaint Handling / Hygiene Management Knowledge / Time Management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to flexibly respond to crowded times or sudden changes. |
| Attention to Detail & Accuracy | Attention to detail is necessary to prevent mistakes in orders or serving. |
| Communication Skills | Frequent interactions with customers require smooth communication. |
| Physical Stamina & Endurance | Requires stamina due to long hours of standing work and movement. |
| Stress Tolerance | Stress arises from busy operations and complaint handling. |
| Collaboration & Teamwork | To carry out tasks in collaboration with kitchen staff and colleagues. |
Related Qualifications
- Food Hygiene Manager
- Service Manners Certification
Aliases
- Hall Staff
- Server
- Waiter
- Waitress
Related Jobs
- Bartender
- Cashier
- Hall Manager
- Server