Restaurant General Manager (Primarily engaged in front-of-house duties)
れすとらんしはいにん
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Restaurant Managers
Summary
Oversees all aspects of restaurant operations, focusing on customer service to improve customer satisfaction and manage sales.
Description
The restaurant general manager oversees all aspects of store operations, including hall staff management, customer service, sales and cost management, shift scheduling, reservation management, menu development, hygiene and safety management. They enhance customer satisfaction and store profitability through staff training and development, recruitment, education, complaint handling, event planning, and promotion strategy planning and execution. They are also responsible for compliance with laws, including procurement and inventory management, coordination with the kitchen, and health department correspondence.
Future Outlook
The food and beverage industry is highly competitive, with a serious labor shortage. There is a demand for service improvements to meet diversifying customer needs and the progress of digitalization, and promoting efficiency and ICT adoption will be key in the future.
Personality Traits
Able to respond flexibly / Attentive to others / Has leadership / Strong sense of responsibility
Work Style
Full-time / Monthly Salary / Overtime Available / Shift / Weekends and Holidays Work
Career Path
Hall Staff → Chief → Assistant Manager → Store Manager (General Manager) → Area Manager → Head Office Staff
Required Skills
Customer Service / Hygiene Management Knowledge / Sales Management / Shift Scheduling / Staff Management
Recommended Skills
Language Skills / Marketing Knowledge / Menu Development / POS System Operation / SNS Management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Communication Skills | To communicate smoothly with diverse customers and staff. |
| Initiative & Leadership | Necessary to proactively propose and implement improvements to lead the store. |
| Planning & Organization | Necessary for effective shift management and promotion planning. |
| Problem Solving | To quickly and appropriately resolve complaints and troubles. |
| Stress Tolerance | Necessary to remain calm and respond during busy periods or troubles. |
Related Qualifications
- Food Hygiene Manager
- Service Manners Certification
Aliases
- Food and Beverage Manager
- Restaurant Manager
- Restaurant Store Manager
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