Floor Staff (Restaurant)
ふろあがかり
Industry & Occupation
Classification
Summary
A job that involves guiding customers to seats, taking orders, serving food, handling payments, and cleaning up in restaurants.
Description
Restaurant floor staff are responsible for guiding customers, taking orders, serving and clearing dishes, handling payments, as well as cleaning the premises and setting tables. They collaborate with kitchen staff and other floor staff to provide services that enhance customer satisfaction. During peak times, efficient movement and timed serving are required, and flexible responses to complaints and inquiries are important. They also maintain uniforms and personal appearance to uphold the store's cleanliness.
Future Outlook
With the recovery of the food service industry, job openings are stable. Labor shortages are severe, and improvements in customer service quality and operational efficiency are required.
Personality Traits
Able to Respond Flexibly / Cheerful Personality / Polite and Courteous / Strong Sense of Responsibility
Work Style
Contract Employee / Full-time / Part-time / Part-time OK / Shift Work
Career Path
Hall Staff (Junior) → Chief/Leader → Assistant Manager → Store Manager → Area Manager
Required Skills
Customer Service Manners / Order Taking / POS Operation / Serving and Clearing / Table Setting
Recommended Skills
Communication Skills (Team) / Complaint Handling / Hygiene Management Knowledge / Language Skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to flexibly respond to congestion and changes in customer requests. |
| Attention to Detail & Accuracy | Accuracy is required to prevent order and serving mistakes. |
| Communication Skills | Because smooth communication with customers is essential. |
| Physical Stamina & Endurance | Physical stamina is required for long hours of standing work and carrying heavy trays. |
| Stress Tolerance | Because it is necessary to endure the busyness during peak times and handling complaints. |
| Collaboration & Teamwork | Because there are many situations where work is advanced through collaboration among staff. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because tasks are mainly performed according to established manuals. |
| Numerical & Quantitative Analysis | Since billing is mainly handled by POS systems, advanced calculations are not required. |
Aliases
- Hall Staff
- Service Staff
- Waiter
- Waitress
Related Jobs
- Bartender
- Kitchen Staff
- Reception Staff
- Restaurant Manager