Restaurant Manager (Primarily engaged in customer service work)
いんしょくてんまねーじゃー
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Restaurant Managers
Summary
A job that oversees the customer service department of a restaurant, handling overall store operations including customer service, staff management, sales management, etc.
Description
A restaurant manager oversees the customer service department of the store, handling overall store operations such as staff shift creation and training, customer service, complaint handling, sales management, inventory management, etc. In addition to managing service quality and staff development to improve customer satisfaction, an important role is to develop improvement measures through analysis of sales data. They ensure compliance with food hygiene and safety standards, and also handle coordination with the kitchen and budget management to maximize the store's profitability and efficiency.
Future Outlook
The food service industry has steady demand due to domestic consumption and tourism needs, and the demand for managers in charge of store operations is expected to remain stable. Due to labor shortages and DX promotion, skills such as efficient store operations, data analysis, and foreign language correspondence will be required.
Personality Traits
Able to respond flexibly / Has cooperativeness / Has hospitality / Strong sense of responsibility
Work Style
Full-time / Night and early morning shifts / Shift / Store work
Career Path
Supervisor → Area manager → Head office staff (store development) → Food service consultant → Independent (owner)
Required Skills
Customer service / Food hygiene management / Inventory management / Sales analysis / Shift management / Staff management
Recommended Skills
English conversation / Leadership / POS operation / Service manners
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Flexible response is required for shift changes and sudden increases in customers. |
| Communication Skills | High communication skills are required for coordinating with staff and customer service. |
| Initiative & Leadership | Improvement proposals for store operations and leadership are required. |
| Physical Stamina & Endurance | Standing work and movement require physical stamina. |
| Planning & Organization | Planning and organizational skills are required for shift creation and event planning. |
| Problem Solving | Quick problem-solving is required for complaint handling and unexpected troubles. |
| Stress Tolerance | Stress tolerance is required for long hours in a busy environment and complaint handling. |
| Collaboration & Teamwork | Coordination with kitchen staff and hall staff is essential. |
Related Qualifications
- Food hygiene manager
- Service hospitality certification
Aliases
- Floor manager
- Restaurant manager
Related Jobs
- Cafe manager
- Hotel restaurant manager
- Kitchen manager
- Retail store manager