Restaurant chain store staff (customer service)
いんしょくチェーンてんてんいん（せっきゃく）
Industry & Occupation
Classification
Summary
In restaurant chain stores, this role handles customer service tasks such as guiding visitors, taking orders, serving food, handling payments, and cleaning the store.
Description
Restaurant chain store staff (customer service) perform all hall operations according to manuals and service standards, including welcoming and guiding customers, taking and entering orders, serving food and drinks, handling payments, clearing tables, and cleaning the store. During peak times with many customers, they collaborate as a team to work efficiently while quickly responding to customer requests and complaints. They also need to learn store-specific menus and promotional campaigns, requiring flexible adaptability in shift-based work.
Future Outlook
The restaurant industry continues to face labor shortages, with high demand for customer service staff at chain stores. Self-order terminals and labor-saving measures are advancing, but the importance of hospitality remains unchanged.
Personality Traits
Cheerful personality / Flexible and adaptable / Patient / Polite and courteous / Team player
Work Style
Full-time promotion / Night shifts / Part-time OK / Shift work
Career Path
Hall staff → Shift leader/chief → Assistant manager → Store manager → Area manager → Head office staff
Required Skills
Cash register operation / Customer service manners / Hygiene management and cleaning / Order taking and input / Serving and clearing / Table setting
Recommended Skills
Complaint handling / Customer service skills / English (basic) / Time management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Must quickly adapt to busy periods or sudden task changes. |
| Attention to Detail & Accuracy | Order accuracy directly impacts customer satisfaction. |
| Communication Skills | Smooth communication with customers and colleagues is essential. |
| Physical Stamina & Endurance | Requires stamina for standing work and long hours of customer service. |
| Stress Tolerance | High stress from busy stores and complaint handling. |
| Collaboration & Teamwork | Collaborate with other staff to perform tasks efficiently. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Requires little complex logical analysis. |
| Creativity & Ideation | Most tasks follow manuals, with few opportunities for creativity. |
| Numerical & Quantitative Analysis | No advanced numerical skills required. |
Related Qualifications
- Food hygiene manager
Aliases
- Chain store staff
- Hall staff
- Restaurant staff
Related Jobs
- Cafe staff
- Fast food staff
- Izakaya staff
- Kitchen staff