Rental Car Store Staff
れんたかーてんぽすたっふ
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Other Service Occupations
- Minor : Rental Service Staff
Summary
Job handling reservations, rentals and returns, vehicle inspections and cleaning, billing, and customer service at a rental car store.
Description
Rental car store staff handle walk-in, phone, and web reservations using reservation management systems, vehicle explanations and insurance guidance for customers, rental and return procedures, rate calculations, vehicle inspections and cleaning, and replenishment of in-car supplies. They check vehicle conditions before and after rentals to confirm scratches or malfunctions, ensuring safety. They also handle additional charges or trouble resolution after return inspections to improve customer satisfaction. Physical stamina is required for store and vehicle cleaning and moving tasks, and teamwork ensures smooth operations.
Future Outlook
Rental car demand is stable and increasing due to recovery in domestic and international tourism and expansion of the sharing economy. With advancements in autonomous driving technology, the form of rental operations may change.
Personality Traits
Able to Respond Flexibly / Cheerful Personality / Polite and Courteous / Strong Sense of Responsibility
Work Style
Overtime During Busy Periods / Shift Work / Store Work / Two Days Off Per Week
Career Path
Store Staff → Supervisor → Store Manager → Area Manager → Customer Service Supervisor
Required Skills
Customer Service Skills / PC Operation (Reservation Management System) / Rate Calculation / Safe Driving / Vehicle Inspection and Cleaning
Recommended Skills
Foreign Language Support / Maintenance Knowledge / Smartphone App Operation
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Attention to detail is needed to not miss scratches or dirt on vehicles. |
| Communication Skills | High communication skills are required due to frequent customer interaction. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Follows business manuals frequently, so originality is not particularly required. |
Related Qualifications
- Ordinary Motor Vehicle Driver's License
Aliases
- Car Rental Staff
- Rental Car Staff
Related Jobs
- Automotive Sales
- Car Share Operations Staff
- Rental Car Dispatch Staff