Rental Car Staff
れんたかーじゅうぎょういん
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Other Service Occupations
- Minor : Rental Service Staff
Summary
Job involving customer service, contract handling, vehicle preparation, and inspection/cleaning upon return at rental car stores.
Description
Rental car staff handle reservation reception and contract procedures from customers at stores or branches, prepare vehicles by inspecting, cleaning, and setting navigation before rental. Upon return, they check for scratches or dirt, fuel and mileage, and arrange repairs or cleaning as needed. They also handle billing, insurance procedures, responses to accidents or troubles, sales management, and report creation. Required skills include PC operation for reservation systems, customer service skills, driving skills, and vehicle knowledge.
Future Outlook
Demand from tourism and business use is stable, but with the spread of car sharing and digitalization, there is a need for IT-utilized efficiency improvements and introduction of differentiated services.
Personality Traits
Able to Respond Flexibly / Cheerful Personality / Polite and Courteous / Strong Sense of Responsibility
Work Style
Full-time and Contract Employees / Part-time / Shift Work / Store Work / Weekends and Holidays Work
Career Path
Rental Car Staff → Store Manager → Area Manager → Sales Planning Position → New Business Development Staff
Required Skills
Customer Service / Ordinary Motor Vehicle Driver's License / PC Operation / Vehicle Inspection Knowledge
Recommended Skills
Car Dealer Work Experience / Damage Insurance Knowledge / Foreign Language Support / Office Software
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Essential to cope with changes such as peak seasons or breakdowns. |
| Attention to Detail & Accuracy | Necessary to prevent mistakes in vehicle condition and contract documents. |
| Communication Skills | Essential for dialogue with customers and confirming their requests. |
| Problem Solving | Quick response to accidents and troubles is required. |
| Stress Tolerance | Necessary to endure complaint handling and peak period work. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Routine tasks predominate, creativity not particularly needed. |
Related Qualifications
- Ordinary Motor Vehicle Driver's License
Aliases
- Car Rental Staff
- Rental Car Staff
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- Auto Mechanic
- Car Lease Sales
- Travel Agency Counter Staff