Dispatcher (Rental Car)
はいしゃがかり
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Other Service Occupations
- Minor : Rental Service Staff
Summary
A job that dispatches and manages rental car vehicles according to customer reservations, handling tasks from handover to return.
Description
The Rental Car Dispatcher selects the optimal vehicle based on customer reservation information, formulates and executes dispatch plans. They manage vehicle inventory, check maintenance status, prepare contracts and invoices, handle customer interactions during handover and return, and maintain and improve service quality. They utilize reservation management systems and inventory management tools to support efficient dispatch operations.
Future Outlook
Stable demand is expected due to the recovery of tourism demand and the spread of car sharing, while business efficiency improves with the introduction of IT tools.
Personality Traits
Able to Respond Flexibly / Good Team Player / Polite and Courteous / Strong Sense of Responsibility
Work Style
Career Path
Dispatch Staff → Dispatch Manager → Store Operations Management → Fleet Manager
Required Skills
Customer Service Skills / Inventory Management / Invoice Issuance / Reservation Management System Operation
Recommended Skills
Basic Maintenance Inspection Knowledge / CRM System / Communication Skills (English Customer Service)
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Errors in vehicle type or contract conditions can lead to complaints. |
| Communication Skills | Frequent coordination and response with customers and maintenance departments. |
| Planning & Organization | Optimal dispatch planning based on reservation status and vehicle inventory is essential. |
| Problem Solving | Requires the ability to handle sudden reservation changes or troubles. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mainly routine tasks with little need for original ideas. |
| Physical Stamina & Endurance | Mainly office-based work with little heavy labor. |
Related Qualifications
- Ordinary Motor Vehicle Driver's License
Related Jobs
- Driver
- Rental Car Mechanic
- Taxi Dispatch Operator