Rental car agency staff
れんたかーえいぎょうしょいん
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Other Service Occupations
- Minor : Rental Service Staff
Summary
A job that handles reservation reception, rental and return procedures, vehicle management, charge settlement, etc., at a rental car agency.
Description
Rental car agency staff handle a wide range of tasks, from phone and web reservations, contract procedures, driver's license verification, vehicle inspection and management, operation explanations at rental, damage checks at return, refueling and cleaning, charge settlement, and guidance on insurance and optional services. Customer service skills and accurate clerical processing are required, with shift work and responses during busy periods occurring. Additionally, clerical tasks such as vehicle maintenance, agency inventory management, and sales analysis are included, and efficiency using IT systems is also demanded.
Future Outlook
Although fluctuations occur due to changes in tourism demand, business trip usage, and the spread of car sharing, stable demand is expected due to the expertise required in vehicle management and IT system対応 accompanying EV introduction and DX promotion.
Personality Traits
Can provide bright and polite customer service / Can respond flexibly / Strong sense of responsibility
Work Style
Contract employee part-time / Full-time / Shift / Weekends and holidays work
Career Path
Rental car sales staff → Leader (chief) → Branch manager → Area manager
Required Skills
Basic PC operation / Charge calculation / Customer service / Reservation management system operation / Vehicle inspection management
Recommended Skills
Communication skills (English) / Complaint handling / Insurance system knowledge / Proposal sales
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to flexibly respond to customer needs and troubles. |
| Attention to Detail & Accuracy | Because document errors or inspection oversights lead to trouble. |
| Communication Skills | Because customer service and needs assessment are frequent. |
| Stress Tolerance | Because high stress tolerance is required during busy periods and complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because creative thinking is not particularly required. |
Related Qualifications
- Standard driver's license
Aliases
- Car lease salesperson
- Rental car receptionist
- Rental car staff
Related Jobs
- Car dealer salesperson
- Car sharing staff
- Hotel front desk staff