Remittance Counter Clerk (Bank)
そうきんまどぐちじむいん（ぎんこう）
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Accounting Clerical Occupations
- Minor : Deposit and Savings Counter Clerks
Summary
A job at a bank's remittance counter that accurately and promptly accepts and processes customer remittance requests, including preparation of related documents, fee calculations, and identity verification tasks.
Description
Remittance counter clerks accept bank transfer and remittance requests from individual and corporate customers at bank branches, perform identity verification, account information checks and input, fee calculations, and procedures for vouchers and online transmissions. In addition to domestic remittances, they handle international remittances and foreign currency remittances at the counter, conduct anti-money laundering verifications, and prepare related documents. Daily operations demand accuracy and speed, along with customer service, troubleshooting, system input error adjustments, and a wide range of other tasks. Recently, with the advancement of digitalization, guidance and support for ATM and online procedures have increased.
Future Outlook
With the progress of cashless society, cash remittance volumes are on a decreasing trend. Meanwhile, there is demand for service provision adapting to increases in online procedures and international remittance needs, requiring enhancements in IT skills and multilingual capabilities for counter operations.
Personality Traits
Able to Respond Calmly / Polite and Courteous / Prioritizes Accuracy / Strong Sense of Responsibility
Work Style
Branch Assignment / Full-time / Shift Work
Career Path
Counter Clerk → Senior Counter Staff → Counter Leader → Operations Promotion Staff → Branch Operations Staff → Customer Sales Staff
Required Skills
Basic PC Operation / Calculator Operation / Core Banking System Operation / Data Entry / Telephone Handling
Recommended Skills
Anti-Money Laundering Prevention / Complaint Handling / English Proficiency (for Overseas Remittances) / Foreign Language Support
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because input errors in amounts or account information are not allowed, high accuracy is required. |
| Communication Skills | Due to frequent diverse customer interactions and explanatory duties. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because routine procedures are the main focus, with few creative elements. |
| Physical Stamina & Endurance | Because it mainly involves clerical work performed while seated. |
Related Qualifications
- Banking Operations Certification: Counter Procedures
- Banking Operations Certification: International Remittance
- Japan Chamber of Commerce Bookkeeping Certification Level 3
Aliases
- Remittance Clerk
- Remittance Counter Staff
Related Jobs
- Counter Sales Staff
- Deposit Counter Clerk
- Loan Counter Clerk