Reception Clerk (Sports Facility)
うけつけじむいん（すぽーつしせつ）
Industry & Occupation
Classification
Summary
A job that provides guidance to visitors, handles reservations and ticket sales, phone responses, and support for facility usage through reception duties at sports facilities.
Description
Reception clerks (sports facilities) greet and guide visitors at facilities such as sports gyms, pools, and stadiums, managing usage reservations, membership registrations, ticket sales, facility usage fee settlements, explanations of usage rules, phone and email responses, and more. They manage facility usage status and equipment availability information, providing appropriate responses to troubles or inquiries. They also collaborate with cleaning staff, instructors, and facility managers to support operations and contribute to maintaining a safe and comfortable environment for users.
Future Outlook
With rising health consciousness and an increase in sports facilities, demand for reception clerks is expected to remain stable. Advances in ICT-driven reception automation and growing needs for multilingual support may require skill diversification.
Personality Traits
Able to Respond Flexibly / Bright and Attentive / Patient / Strong Sense of Responsibility
Work Style
Contract Employee / Full-time Employee / Part-time Available / Shift
Career Path
Reception Staff → Front Manager → Facility Operations Staff → Customer Service Leader
Required Skills
Basic PC Operation / Cash Management / Customer Service Skills / Phone Response Skills / Reservation Management System Operation
Recommended Skills
Communication Skills (Email/Chat) / Complaint Handling / Excel Operation / Foreign Language Support
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to flexibly respond to visitors' requests and sudden changes. |
| Attention to Detail & Accuracy | Accuracy in handling money and reservation details is required. |
| Communication Skills | High communication skills are required for visitor services. |
| Stress Tolerance | Stressful situations arise during busy customer service or complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Creative thinking is not particularly required in the job. |
Related Qualifications
- Recreation Instructor (Certified by Japan Recreation Association)
- Service Hospitality Certification
Aliases
- Front Desk Reception
- Front Staff
- Reception Staff
Related Jobs
- Call Center Operator
- Facility Management Staff
- Front Staff (Hotel)
- Sports Instructor