Receptionist (Company: Reception staff)
れせぷしょにすと（かいしゃ：うけつけがかり）
Industry & Occupation
Classification
Summary
An office job serving as the company's front line, handling visitor reception, phone calls, and guidance duties.
Description
Receptionists (reception staff) act as the face of companies or facilities, managing visitor reception, phone responses, inquiries via email or chat, visitor guidance, management of conference room and facility reservations, document creation, and receipt and sorting of mail and deliveries. Business manners and communication skills are highly valued, supporting the smooth operation of the entire organization. Multilingual capabilities and the use of IT tools are also required in response to diverse office environments and customers.
Future Outlook
While diversification of the service industry and office DX will advance AI reception and automation, the demand for meticulous interpersonal handling will remain stable.
Personality Traits
Attentive / Calm demeanor / Cheerful personality / Polite and courteous
Work Style
Career Path
Receptionist → Front leader → Office administrator → Office manager → General affairs/HR
Required Skills
Business manners / Communication skills (visitor reception) / Office software / Phone response skills
Recommended Skills
Multilingual skills / Secretarial Certification / Service Manners Certification / Typing
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To respond quickly to changing situations. |
| Attention to Detail & Accuracy | Because error-free information transmission is required. |
| Communication Skills | To communicate smoothly with diverse customers. |
| Stress Tolerance | Because calm handling is necessary even in busy situations. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Because numerical processing is almost nonexistent. |
Related Qualifications
- MOS
- Secretarial Skills Certification
- Service Manners Certification
Aliases
- Concierge
- Front desk staff
- Reception staff
Related Jobs
- Call center staff
- Concierge
- Customer support
- Secretary