Reception clerk
うけつけじむいん
Industry & Occupation
Classification
Summary
A job that handles reception of visitors, guiding them, telephone responses, and simple clerical tasks.
Description
Reception clerks handle visitor reception and guidance, management of visitor lists, confirmation of visit purposes, transferring calls to responsible persons, telephone responses, reservation and schedule management, sorting and distribution of emails and mail, simple data entry, and document management. They play a role that influences the first impression of the facility, and job contents vary depending on the workplace such as corporate reception, hospital reception, or hotel front desk. Daily use of PCs, reception systems, business manners, and communication skills are required.
Future Outlook
While office automation and the introduction of AI reception systems are progressing, tasks requiring interpersonal skills remain in demand. Demand for personnel with specialized reception services and multilingual capabilities continues to be high.
Personality Traits
Able to provide bright and polite customer service / Attentive to others / Good at time management / Has a calm demeanor
Work Style
Contract employee / Full-time / Office work / Part-time / Shift work
Career Path
General clerical work → Secretary → Reception leader/chief → Office manager → Customer service specialist
Required Skills
Basic PC operation / Business manners / Document management / Schedule management / Telephone handling / Visitor handling
Recommended Skills
Foreign language support / Presentation (PowerPoint) / Reception system operation / Simple accounting
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to flexibly respond to various situations. |
| Attention to Detail & Accuracy | Attention to detail is necessary to prevent mix-ups in visitor information and messages. |
| Communication Skills | High communication skills are required for visitor and telephone responses. |
| Planning & Organization | Organizational skills are needed for handling multiple visitors and managing meeting rooms. |
| Stress Tolerance | To calmly handle large numbers of visitors and sudden changes in responses. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Creative thinking is not particularly required in daily tasks. |
| Numerical & Quantitative Analysis | Advanced numerical analysis is not required. |
Related Qualifications
- Business manners certification
- MOS (Word, Excel)
- Secretary certification
Aliases
- Front desk staff
- Reception staff
- Receptionist
Related Jobs
- General clerk
- Information desk staff
- Secretary