Receptionist (Accommodation Facility)
おうせついん（しゅくはくしせつ）
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Customer Service Staff
Summary
Customer service role at the front desk of accommodation facilities, handling reservation acceptance, check-in/check-out, customer correspondence, and more.
Description
Receptionists (accommodation facilities) work at the front desks of hotels, ryokans, and similar establishments, managing guest reservations, check-in/check-out procedures, billing settlements, inquiry responses, guidance services, complaint handling, and other tasks. To provide guests with a comfortable stay, accurate and prompt responses are required. Important duties also include multilingual customer service, providing tourism information, foreign currency exchange, and coordination with other departments within the facility. Shift work, including night shifts, is common.
Future Outlook
With the recovery of inbound tourism demand and the progression of an aging society, demand for hospitality personnel in accommodation facilities is expected to remain stable. Personnel with multilingual capabilities and IT skills will be increasingly in demand going forward.
Personality Traits
Able to Respond Flexibly / Cheerful Personality / Has Hospitality / Patient / Polite and Courteous
Work Style
Career Path
Front Desk Staff → Supervisor → Front Desk Manager → Hotel Manager → Concierge
Required Skills
Basic PC Operation / Communication Skills (Foreign Language Service) / Front Desk System Operation (PMS) / Reservation Management / Telephone Handling
Recommended Skills
Business Manners / Complaint Handling / Foreign Languages (English, Chinese) / Sales Skills / Tourism Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because diverse customer service and flexible responses are required. |
| Attention to Detail & Accuracy | To prevent errors in billing calculations and reservation data entry. |
| Communication Skills | Because interaction with customers is the primary duty. |
| Stress Tolerance | High stress tolerance is needed for complaint handling and peak period responses. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because operations are mainly based on manuals, requiring relatively little creative thinking. |
Related Qualifications
- Hotel Business Practice Certification
- Service Hospitality Certification
- TOEIC®
- Tourism English Certification
Aliases
- Front Desk
- Front Desk Clerk
- Front Desk Staff
Related Jobs
- Bellperson
- Concierge
- Housekeeper