Reception and Information Clerk
うけつけ・あんないじむいん
Industry & Occupation
Classification
Summary
A clerical job that handles visitor reception, phone responses, and information services at the front desk of companies or facilities.
Description
Reception and information clerks work at reception desks or information centers in companies or facilities, performing tasks such as receiving visitors, confirming the purpose of visits, and guiding them to the appropriate departments. They also handle general clerical duties including responding to phone inquiries, relaying messages, managing reservations, arranging conference rooms, creating and organizing documents, and entering various data. Polite and prompt service to visitors is required, with emphasis placed on business manners and communication skills. Common work styles include shift work or daytime shifts, and depending on the industry, language skills such as English may be needed.
Future Outlook
With digital transformation (DX), some tasks may be replaced by the introduction of online reception systems, but demand is expected to continue in environments where face-to-face hospitality is valued. Acquiring IT skills and multilingual capabilities will increase market value.
Personality Traits
Able to provide bright and polite customer service / Able to respond calmly / Attentive to others / Has communication skills
Work Style
agency worker / contract employee / full-time employee / part-time worker / shift work
Career Path
Reception Leader → Front Supervisor → General Affairs and Personnel Related Positions → Secretary
Required Skills
basic PC operation / business manners / phone response skills / reservation management / visitor handling
Recommended Skills
communication skills (English) / complaint handling / time management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | It is important to flexibly handle diverse inquiries and sudden changes. |
| Attention to Detail & Accuracy | Accuracy is required for error-free responses and data entry. |
| Communication Skills | High communication skills are required for visitor and phone handling. |
| Stress Tolerance | It is necessary to respond calmly even when visitor handling and phone responses overlap. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Routine tasks are the focus, and creative thinking is not particularly required. |
| Numerical & Quantitative Analysis | Advanced numerical analysis is not required. |
Related Qualifications
- Business Practical Manners Certification
- MOS（Word・Excel）
- Secretary Certification Level 2
- Service Hospitality Certification
Aliases
- Information Clerk
- Reception Clerk
- Reception Staff
Related Jobs
- Call Center Staff
- General Clerk
- Secretary