Railway Passenger Clerk
てつどうりょかくがかり
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
A profession handling passenger guidance, ticket sales, fare settlements, and safety checks at railway station counters and ticket gates.
Description
Railway Passenger Clerks handle ticket and IC card sales/settlements, season ticket issuance, transfer guidance, lost and found services, and train arrival/departure announcements for passengers. They ensure station safety, crowd control during congestion, initial emergency responses, timetable/fare checks, and coordination using station systems. Courteous service to diverse passengers and accurate clerical skills are essential.
Future Outlook
While operations are automating due to user fluctuations and automatic ticket gate adoption, personnel will remain necessary for customer service and safety management.
Personality Traits
Able to Respond Flexibly / Composed / Polite and Courteous / Strong Sense of Responsibility
Work Style
Indoor Work / Night Shifts / Shifts / Two Days Off Weekly / Uniform Required
Career Path
Crew → Section Chief → Station Master → Transport Department Manager
Required Skills
Announcements / Cash Management / Customer Service / Timetable/Fare Table Reading / Train/Season Ticket Sales System Operation
Recommended Skills
Basic PC Operation / Complaint Handling / Foreign Language Support / Safety Management Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Accuracy is required for cash handling and fare calculations. |
| Communication Skills | Because passenger service is the primary duty, requiring high communication skills. |
| Stress Tolerance | Many stressful situations occur, such as rush hours and complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Operations are routine, with relatively little creative thinking required. |
Aliases
- Passenger Guidance Clerk
- Station Counter Clerk
Related Jobs
- Airline Passenger Clerk
- Bus Attendant
- Train Driver
- Transport Service Staff