Window Clerk (Keirin Tracks, Horse Racing Tracks, Boat Racing Tracks, Auto Race Tracks)
まどぐちがかり（けいりんじょう、けいばじょう、きょうていじょう、オートレースじょう）
Industry & Occupation
Classification
Summary
A job at keirin tracks, horse racing tracks, boat racing tracks, and auto race tracks that handles the sale of betting tickets, payouts, guidance for visitors, and responses to inquiries.
Description
Window clerks at public competition venues such as keirin, horse racing, boat racing, and auto race tracks handle the purchase and payout of betting tickets (bike race tickets, horse tickets, etc.), guide visitors, and respond to inquiries. They are required to handle cash accurately, issue tickets precisely, and provide quick and courteous service during busy periods. They collaborate with other departments for settlement operations, venue guidance, basic PC terminal operations, complaint handling, and sometimes assistance for foreign customers.
Future Outlook
Due to the spread of online betting, window usage is on a declining trend, but there remains a strong customer base, such as the elderly, who prefer direct purchases. With advancing digital transformation (DX) and the introduction of unmanned systems, changes in job duties are expected.
Personality Traits
Able to Respond Flexibly / Calm Demeanor / Cheerful Personality / Polite and Courteous / Strong Sense of Responsibility
Work Style
Indoor Work / Night Shifts / Shift Work / Standing Work / Weekends and Holidays
Career Path
Information Staff → Facility Operations Staff → Supervisor → Venue Manager Candidate → Operations Management Position
Required Skills
Cash Management / Customer Service Skills / Window Terminal Operation
Recommended Skills
Complaint Handling / Languages (Foreign Customer Support) / Public Competition Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | To prevent mistakes in handling money and betting tickets. |
| Communication Skills | Because various customer interactions are required. |
| Stress Tolerance | Because calmness is required during peak times and complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Routine tasks are the main focus, and new idea generation is rarely needed. |
Aliases
- Voting Window Clerk
- Window Staff
Related Jobs
- Facility Operations Staff
- Guide
- Information Staff
- Reception Clerk (Theaters, Cinemas, etc.)