Purser
ぱーさー
Industry & Occupation
Classification
Summary
A purser is the head of cabin services on aircraft or ships, managing passenger comfort and safety, and overseeing the cabin crew.
Description
Pursers oversee cabin operations on aircraft or ships, ensuring comfortable service provision and safety for passengers. They monitor boarding procedures, handle seat assignments, manage in-flight supplies and meals inventory, perform fare settlements, crew scheduling, and more. In emergencies or troubles, they issue appropriate instructions for response. Collaborating with cabin attendants, they maintain service quality while supporting smooth overall operations.
Future Outlook
Demand remains steady with recovery in international passenger numbers and LCC expansion. Even amid AI-driven automation advances, the quality of human services is emphasized as a key differentiator.
Personality Traits
Able to Respond Flexibly / Enjoys Interpersonal Relationships / Excellent Judgment / Strong Sense of Responsibility
Work Style
Business Trips / Domestic Flights / International Flights / Long-Haul Flights / Shift Work
Career Path
Cabin Attendant (Junior Purser) → Purser (Senior Cabin Attendant) → Senior Purser → Cabin Operations Management → In-Flight Manager
Required Skills
Accounting Knowledge / Customer Service Skills / Emergency Response and Safety Management / Inventory Management / Language Skills / Leadership
Recommended Skills
Aviation Regulations Knowledge / Cultural Manners / IT Literacy (Reservation Systems) / Multilingual Support
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To flexibly adapt to diverse environments and passengers. |
| Attention to Detail & Accuracy | Necessary to pay attention to details for safety assurance and service quality. |
| Communication Skills | Required due to the need to coordinate and direct diverse passengers and crew. |
| Initiative & Leadership | Due to frequent situations requiring independent judgment and action. |
| Planning & Organization | Required for adjusting crew plans and service processes. |
| Problem Solving | Required for quick responses in emergencies or troubles. |
| Stress Tolerance | Due to high stress from long hours and heavy responsibilities. |
| Collaboration & Teamwork | To implement services in collaboration with the crew. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Focuses more on following prescribed procedures than on creative ideas. |
Aliases
- Chief Purser
- Senior Cabin Attendant
Related Jobs
- Cabin Attendant
- Flight Attendant
- Ship Passenger Attendant