Play Guide Ticket Salesperson
ぷれいがいどちけっとはんばいいん
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales-Related Occupations
- Minor : Other Sales-Related Occupations
Summary
A profession that handles ticket sales, reservation management, and customer service at Play Guide counters in theaters, concert halls, and similar venues.
Description
Play Guide ticket salespeople handle ticket sales, reservation management, and issuance at counters in theaters and halls. They respond to in-person customers as well as phone and online inquiries. They also manage seat assignments, cancellations, sales aggregation, and inventory management, and typically work shifts. They may provide guidance on event schedules and venue information. During busy performances, they handle crowds and complaints, cooperating as a team to support smooth operations.
Future Outlook
Although counter operations are on a decreasing trend due to the spread of online ticket sales, demand for personnel capable of providing in-person value-added services and VIP support is expected to continue.
Personality Traits
Cheerful Personality / Physically Fit / Polite and Courteous / Strong Sense of Responsibility
Work Style
Counter Duties / Shift Work / Store Work / Weekends and Holidays Work
Career Path
Play Guide Staff → Ticket Sales Leader → Window Chief → Operations Manager → Event Planning and Operations
Required Skills
Customer Management System Operation / Customer Service Response / Money Handling / Seat Arrangement Management
Recommended Skills
Basic PC Operation / Communication Skills (Foreign Language Support) / Complaint Handling / Phone Response Skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to flexibly respond to changes in event content and number of visitors. |
| Attention to Detail & Accuracy | Because errors in seat numbers or issuance information are not tolerated. |
| Communication Skills | Accurate communication is necessary for in-person customers and phone responses. |
| Physical Stamina & Endurance | Physical stamina is required for long hours of standing work and high-volume issuance tasks. |
| Stress Tolerance | Need to maintain calmness during crowded times or complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Operations are standardized with manuals, so creative thinking is not particularly required. |
Aliases
- Play Guide Staff
- Ticket Counter Staff
- Ticket Salesperson
Related Jobs
- Call Center Staff
- Event Salesperson
- Window Clerk