Post office savings window clerk
ゆうびんきょくちょきんまどぐちがかり
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Accounting Clerical Occupations
- Minor : Deposit and Savings Counter Clerks
Summary
Window staff at post offices handling deposit and savings operations. Performs deposit acceptance, withdrawals, transfers, passbook entries, etc., and accurately manages customer service and cash handling.
Description
Post office savings window clerks handle deposit acceptance, withdrawals, transfer procedures, passbook entries, and cash transactions at post office counters. They use dedicated terminals to accurately input and calculate amounts, respond to customer inquiries, and explain financial products. They also perform identity verification and seal confirmation to prevent fraud, ensuring safe and smooth transactions. Duties include regular safe inspections, cashless service handling, and organizing and managing related documents. Since face-to-face customer service is central, polite communication and accurate clerical skills are required.
Future Outlook
While digitalization advances and online procedures increase, demand for services to elderly customers and those preferring face-to-face interactions will persist. Improvements in counter service quality and diverse product knowledge will be required.
Personality Traits
High accuracy / Patient / Polite and courteous / Sociable / Trustworthy
Work Style
Face-to-face customer service / Office work / Part-time available / Peak period response / Shift work
Career Path
Window clerk → Window chief → Window manager → Department manager → Assistant branch manager → Branch manager
Required Skills
Basic PC operation / Cash register operation / Customer service manners / Data entry / Japan Post savings system operation
Recommended Skills
Customer service manners / Financial product knowledge / Spreadsheet software operation / Telephone response skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | To prevent errors in cash handling. |
| Communication Skills | Because clear face-to-face explanations and question responses are frequently required. |
| Numerical & Quantitative Analysis | To accurately perform cash calculations and system inputs. |
| Stress Tolerance | Due to high mental stress during peak times or complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Routine tasks are the main focus, and creative thinking is not particularly required. |
| Physical Stamina & Endurance | Mainly desk work with low physical demands. |
Related Qualifications
- Financial Counter Service Skills Certification Level 3
- Japan Commercial Bookkeeping Exam Level 3
Aliases
- Savings window clerk
- Yucho window clerk
Related Jobs
- Bank teller
- Financial clerk
- Post office counter clerk