Post Office Insurance Teller
ゆうびんきょくほけんまどぐちがかり
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Sales and Marketing Clerical Occupations
- Minor : Other Sales and Marketing Clerical Occupations
Summary
A job that handles counter services for life and non-life insurance at post offices, including contract procedures, consultation responses, and aftercare.
Description
Post office insurance tellers handle counter services for insurance products offered at post offices, including Kampo Life. Through face-to-face consultations at the counter, they ascertain customers' needs, propose appropriate insurance products, and manage the creation, review, and processing of application documents. They also handle post-contract maintenance tasks (such as changes of name, address, contract renewals, etc.), support for insurance claim procedures, and responses to various inquiries. As part of the post office's community-oriented services, accuracy and courteous explanations are required.
Future Outlook
With the progress of the super-aging society, demand for insurance products remains stable. Although face-to-face counters are gradually declining, the importance of complex insurance consultation services and community-based services is increasing. While IT advancements improve operational efficiency, personnel with strong customer service skills will continue to be needed.
Personality Traits
Cooperative / Good listener / Polite and honest / Strong sense of responsibility
Work Style
Face-to-face customer service / Office work / Shift work / Weekend and holiday work
Career Path
Junior insurance teller → Senior insurance teller → Counter team leader → Branch insurance manager → Headquarters insurance planning and promotion
Required Skills
Insurance contract procedures / Insurance product knowledge / PC basic operation / Reception system operation
Recommended Skills
Communication skills (telephone response) / Complaint handling / Customer requirements analysis / Upselling and cross-selling
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because accurate processing of contract documents and error prevention are required. |
| Communication Skills | To accurately grasp customers' requests and explain them clearly. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Since there are many routine tasks, creativity is not particularly required. |
| Physical Stamina & Endurance | Because it mainly involves indoor desk work. |
Related Qualifications
- Life insurance solicitor qualification
- Non-life insurance solicitor qualification
Aliases
- Insurance Teller
- Post Office Insurance Consultation Counter
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- Financial Teller
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