Post office counter clerk
ゆうびんまどぐちじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Postal Clerks
Summary
Clerical job at the post office counter handling acceptance and dispatch of mail items, fare calculations, and financial services such as savings and remittances.
Description
Post office counter clerks handle a wide range of counter services, including acceptance and delivery of mail, fare calculations, sales of stamps and Yu-Pack, procedures for registered mail and cash on delivery, and Japan Post Bank savings and remittance operations. They operate dedicated clerical systems, create forms and manage records, and also handle customer inquiries and complaints. Accurate cash handling and prompt responses are required, and they also fulfill the role of public service in the community.
Future Outlook
While digitization of mail and automation of logistics progress, the role as a regional service hub is expected to be maintained. The importance of handling financial services and regional collaboration tasks may increase.
Personality Traits
Work Style
Career Path
Post office counter clerk → Postal section supervisor → Postmaster → General affairs and planning position
Required Skills
Basic PC operation / Calculator operation / Cash management / Customer service / General clerical work
Recommended Skills
Bookkeeping Level 3 / Business system operation / Communication skills / Secretary certification
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because mistakes in mail addresses and fare calculations are not allowed. |
| Communication Skills | Because they deal directly with customers and need to accurately understand their requests. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because routine tasks based on manuals are the main focus. |
Aliases
- Counter clerk
- Post office counter staff
- Post office worker
Related Jobs
- Logistics clerk
- Mail carrier
- Mail sorter