Post office postal counter clerk
ゆうびんきょく ゆうびんまどぐちがかり
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Postal Clerks
Summary
A job that handles receiving and shipping procedures for mail items and packages at the post office counter, fare calculations, sales of stamps and postcards, etc.
Description
Post office postal counter clerks handle receiving and shipping procedures for mail items and Yu-Pack packages at the post office counter. They use counter terminals to measure weight and size, calculate postage, and sell stamps, postcards, Letter Packs, etc. They also manage a wide range of tasks including responding to customer inquiries, address changes, various applications, simple insurance procedures, payments, and cash handling, requiring accurate processing and attentive customer service. They work shifts and must provide courteous service to users of all ages.
Future Outlook
Although counter services are declining due to the spread of online services and automation, there remains steady demand for face-to-face services among the elderly and local residents. Amid advancing digitalization, customer service skills and multi-skilling are required.
Personality Traits
Work Style
Career Path
Postal counter clerk assistant → Postal counter clerk → Supervisor → Assistant branch manager → Postmaster
Required Skills
Fare calculation / Mail handling / PC operation (dedicated terminal) / Stamp and postcard sales
Recommended Skills
Customer service manners / International mail / Postal product knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | To prevent incorrect fare calculations and procedural errors. |
| Communication Skills | Because interaction with diverse customers is required. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because creative thinking is not particularly needed. |
Aliases
- Counter clerk
- Postal counter clerk
Related Jobs
- Logistics clerk
- Mail carrier
- Mail sorting worker